Some of the comments are simply put, but full of good advice. From commentor Christina, of Say Nothing Charmingly, in particular sticks with me:
I really just think that listening, leavened with a touch of empathy, is what is needed. Since historically, white folks haven’t had to listen to others much, nor feel empathy for others much, it’s not as easy as it sounds to learn it.
Hat tip to BlueAlto.